Player Wellbeing
smjl Casino believes that gaming should always be fun, safe, and within your control. We provide every Filipino player with the tools, information, and support needed to keep gambling a healthy form of entertainment — never a problem.
We've built these features directly into your smjl account so you can manage your play at any time — no waiting, no hassle.
Set daily, weekly, or monthly deposit limits on your smjl account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions.
Set a session time limit and smjl will notify you when you've been playing for your chosen duration. It's easy to lose track of time — this tool keeps you aware without interrupting your game.
Take a short break from smjl Casino by activating a cooling-off period of 1 day, 7 days, or 30 days. During this time your account is temporarily suspended and you cannot log in or deposit.
If you feel you need a longer break, smjl offers self-exclusion periods of 6 months, 1 year, or permanent exclusion. Self-exclusion is irreversible for the chosen period and cannot be lifted early.
Enable reality check notifications to receive a summary of your session activity — time played, amount wagered, and net result — at regular intervals you choose. Knowledge is your best tool.
Our responsible gaming support team is available 24/7. Whether you need help setting limits, activating self-exclusion, or just want to talk, smjl's team is here for every Filipino player who needs it.
smjl Casino enforces the 21+ age requirement mandated by PAGCOR for all online casino-style gaming in the Philippines. No exceptions. Every new player must complete identity verification before their account is activated.
If you suspect a minor is attempting to access smjl, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will act immediately on any report.
Responsible gaming starts with self-awareness. smjl encourages all players to regularly check in with themselves. If any of the following signs sound familiar, it may be time to use our self-exclusion tools or seek support.
Recognising these signs is the first step. smjl Casino is here to help — not judge. Use the tools in your account or reach out to our support team any time.
All smjl responsible gaming tools are available directly in your account settings. Here's how to access them.
Visit smjl.club and log in using your registered email and password. All responsible gaming tools are accessible from your account dashboard — no need to contact support first.
Click on your profile icon in the top right corner of smjl.club and select "Account Settings". From there, navigate to the "Responsible Gaming" tab in the settings menu.
Select from deposit limits, session reminders, cooling-off periods, or self-exclusion. Each tool has a clear description and confirmation step so you understand exactly what you're activating.
Confirm your selection. Restrictions take effect immediately. For self-exclusion, smjl will send a confirmation email to your registered address and your account will be suspended right away.
If you'd prefer to activate any responsible gaming tool through our support team rather than self-service, contact us at [email protected]. Our team is available 24/7 and will action your request immediately.
smjl recommends reviewing your responsible gaming settings at least once a month. Your circumstances change — your limits should reflect your current situation, not the one you had when you first signed up.
Answer these questions honestly. If you answer "yes" to three or more, smjl strongly encourages you to use our self-exclusion tool or speak with a professional counsellor.
Do you spend more time or money gambling than you originally planned?
Have you ever hidden your gambling activity from family or friends?
Do you feel the urge to gamble with larger amounts to get the same excitement?
Have you tried to cut back on gambling but found it difficult?
Do you gamble to escape problems, stress, or negative feelings?
Have you ever borrowed money or sold something to fund gambling?
Has gambling caused conflict with your family, partner, or friends?
Do you feel restless or irritable when you try to stop gambling?
If you answered yes to 3 or more: Please consider activating smjl's self-exclusion feature or reaching out to our responsible gaming support team. You are not alone, and help is available. Gambling is addictive. Know when to stop.
smjl Casino is more than just games — we are a platform built on trust, fairness, and the wellbeing of every Filipino player. Our responsible gaming commitment includes:
smjl Casino operates under the regulatory oversight of PAGCOR, the Philippine Amusement and Gaming Corporation, which sets and enforces responsible gaming standards for all licensed online gaming operators in the Philippines.
smjl Casino is designed for the Philippine market and complies with all PAGCOR responsible gaming requirements. We are proud to serve players from Manila, Cebu, Davao, Quezon City, Makati, and across the archipelago — responsibly.
Gambling is addictive. Know when to stop.
smjl Casino is at its best when you're playing for fun, within your budget, and in full control. Set your limits today and enjoy everything smjl has to offer — safely.
Must be 21 years or older to play. Gambling is addictive. Know when to stop.